COVID-19 Response Plan ~

For more than 100 years, Oglebay has provided a safe and sanitary environment for its guests and associates. Still today, through these unprecedented times, Oglebay remains committed to upholding the highest standards of cleanliness and safety.

In response to COVID-19, Oglebay has instituted a variety of new policies and procedures designed to protect the health and safety of its guests and associates. In accordance with best practices set forth by regional and national government officials and industry partners, Oglebay’s incredible team of associates is committed to delivering an outstanding experience by upholding the policies outlined below.

Responsibilities of Oglebay Associates

• Associates are required to wear face coverings unless fully vaccinated for COVID-19 or unless handling food and beverage.
• Frequent hand washing.
• Complete COVID-19 training.
• Temperatures taken prior to each shift.
• Remain at home if any symptoms of COVID-19 are exhibited or if the associate has been in contact with anyone who has tested positive.

Responsibilities of Oglebay Guests

Oglebay asks that you please reschedule your visit if any of the following are true for any member of your party:

• If you are experiencing any symptoms of COVID-19 or running a fever, please take your temperature prior to departing for the resort. Please seek medical attention and contact us to reschedule your visit.
• You have been exposed to someone who has tested positive for COVID-19 in the last 14 days.
• You have a compromised immune system or are considered “high risk.”
• You are not willing to cooperate with the new requirements put in place by health officials and the Oglebay team.

Oglebay will ensure that its associates are properly instructed and trained to maintain a fully sanitized surrounding for our guests. Surfaces and objects will be sanitized continuously or after each use. Every associate will have his or her temperature checked prior to each shift. Associates will wear masks and gloves as required.

To help us maintain a safe and sanitized environment, we ask that our guests observe the following courtesies:

• Face coverings are required in indoor public spaces for guests not fully vaccinated for COVID-19.
• Keep a safe distance at all times when in line or waiting.
• Wipe down doorknobs and other surfaces or objects before touching (if not certain).
• Sanitize hands prior to entering restaurants, spa, and other park activities.
• Only one person should occupy an elevator at a time, unless staying in the same room.
• Avoid shaking hands or engaging in any unnecessary physical contact.

Guest Services

• There will be health and hygiene reminders posted throughout the property (including back-of-house) to remind guests and associates of the proper way to wear, handle and dispose of masks, gloves and other personal protective equipment (PPE). Signage will also remind guests and associates of the recommended way to wash hands, sneeze and to avoid touching their faces.
• Guest elevator buttons and handrails will be cleaned continuously.

Front Office and Front Desk

• Agents will be separated by plexiglass to ensure separation between associates. This will also help groups of guests be separated as much as possible.
• Front Desk area and any other area that normally forms a queue will be clearly marked for appropriate physical distancing.
• All guest touch points will be sanitized on a routine basis including EMV Credit Card Devices, pens and registration countertops.
• Room keys will be sanitized before and after each use.
• Offices, Call Centers, Registration Desks will be deep cleaned and sanitized upon a shift change.

Housekeeping

In accordance with the American Hotel & Lodging Association’s new Safe Stay initiative, we have instituted a number of additions to our cleaning regimen designed to set an even higher standard of cleanliness for the property.

• Oglebay will continue to use cleaning products and protocols which meet EPA guidelines and are proven effective against viruses, bacteria and other airborne and bloodborne pathogens.
• The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk check-in counters, ATMs, handrails, elevator buttons, doorknobs and handles, hard surfaces (table tops, counters, etc.) and soft seating (couches, chairs, etc.).
• Industry-leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including doorknobs, handles, thermostats, light switches, phones, hard surfaces (table tops, counters, etc.), hairdryer, iron, TV remote control, Keurig Coffee Maker and soft seating (couches, chairs, etc.).
• Carts, trolleys and other equipment will be sanitized at the beginning and end of each shift.
• Associates are expected to minimize contact with guests while cleaning guest rooms.
• Decorative pillows and bed scarf will be removed from all guest rooms.

Restaurants

In accordance with guidance provided by the National Restaurant Association, Food and Drug Administration and Conference for Food Protection, we have strengthened our food and beverage protocols to ensure the safety of our guests and associates.

• Employees are to practice proper hand hygiene before serving food or beverage items and again after handling the removal of food or beverage items from a table.
• All restaurants will continue to use cleaning products and protocols which meet EPA guidelines and are proven effective against viruses, bacteria and other airborne and bloodborne pathogens.
• Associates are to wear cloth or disposable face coverings while serving food.
• Food preparation stations to be sanitized at least once per hour.
• All straws to be wrapped and given to the guests to open.

The West Spa

In accordance with guidance provided by WV Board of Barbers and Cosmetologists and the International Spa Association, we have strengthened our spa protocols to ensure the safety of our guests and associates.

Nail Services

• The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including but not limited to door handles, check-in desk, nail service area, etc.
• All spa associates will be required to wear masks.
• All spa associates are to sanitize their hands and equipment before and after each appointment.
• Guests experiencing any symptoms of COVID-19 or who have been in contact with anyone who has tested positive should stay home.
• We kindly prefer that our guests wear face coverings and sanitize hands prior to entering the spa.
• Nail services offered by appointment only. Appointments may be booked by calling 304-243-4130.

Massage Services

• The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including but not limited to door handles, check-in desk, treatment rooms, etc.
• All spa associates are to sanitize their hands and equipment before and after each appointment.
•  All spa associates will be required to wear masks.
• Guests experiencing any symptoms of COVID-19 or who have been in contact with anyone who has tested positive are asked to reschedule.
• Spa services will be available by appointment only. Appointments may be booked by calling 304-243-4130.

Fitness Center

• Machines will be sanitized after each use, and high-touch areas will be sanitized throughout the day.

Good Zoo

In accordance with best practices set forth by regional and national government officials, Centers for
Disease Control and Prevention, and The Animal Welfare Act, the Oglebay Good Zoo is committed to
delivering an outstanding experience by upholding the policies outlined below.

• Guests experiencing any symptoms of COVID-19 or who have been in contact with anyone who has tested positive should stay home.
• The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, handrails, doorknobs and handles, hard surfaces (table tops, counters, etc.), benches, garbage cans, train station gates and restrooms.
• The Good Zoo will continue to use cleaning products and protocols which meet EPA guidelines and are proven effective against viruses, bacteria and other airborne and bloodborne pathogens.
• All zoo team members will encourage advance purchase of admission and train ride tickets via the DoubleKnot online registration system. Guests who purchase train ride tickets in person at the zoo will receive a disposable ticket.
• Health and hygiene reminders will be posted throughout the zoo (including back-of-house) to remind guests and associates of the proper way to wear, handle and dispose of masks, gloves and other personal protective equipment (PPE). Signage will also remind guests and associates of the recommended way to wash hands, sneeze and to avoid touching their faces.
• Hand sanitizing stations will be strategically placed throughout the zoo.
• Floor markers indicating a safe, six-foot distance will be placed at all queue locations including the admission gate, train station, and points-of-sale.
• Protective sneeze guards will be installed at guest contact points including the admission gate and food and beverage points-of-sale.
• Credit card machines will be mounted in a manner which enables the guest and team member to perform non-contact transactions.
• All zoo team members will have his/her temperature checked prior to each shift.
• All zoo team members who prepare or serve food are required to wear a mask and gloves at all times, and wash their hands regularly throughout the day.
• A digital Good Zoo map will be available via http://www.oglebay.com, and guests will be encouraged to refer to the digital map and follow a one-way pedestrian traffic pattern to limit contact with other guests.
• Straw, napkin and condiment dispensers will be removed from public spaces and zoo team
  members will provide these items upon request.
• Outdoor picnic tables will be socially-distanced and sanitized between uses.
• To reduce potential guest contact and maintain social distancing within the kangaroo and wallaby habitat, entry doors will be operated by an animal care team member.
• Animal encounter participants will be screened for COVID-19 symptoms and required to wear a mask and gloves.
• Animal encounter group sizes will be limited to ensure appropriate social distancing.

Educational Programs

• Participants experiencing any symptoms of COVID-19 or who have been in contact with anyone who has tested positive will not be permitted to participate in the program.
• All participants will be provided with their own personal supplies to prevent surface cross-contamination.
• All participants should bring one water bottle labeled with their name to camp each day.
• Zoo team members will encourage participants to maintain social distancing and wash their hands a minimum of once per hour.

Golf

• Rental clubs to be sanitized before each round.
• Sand and seed bottles removed from carts and rakes removed from bunkers.
• No drinking stations on course.

Indoor and Outdoor Pools

• Guests are encouraged to arrive dressed to swim in order to limit use of locker rooms.
• Guests are advised to bring their own towel in order to avoid cross-contamination. 
• If symptoms of COVID-19 are exhibited or if the guest has been in contact with anyone who has tested positive, he/she will not be admitted.
• Social distancing guidelines will be observed both in and outside of the water.
• Lounge chairs will be disinfected each evening and upon request.
• Lifeguard and stands will be sanitized regularly.
• Social distancing floor tiles will be placed six feet apart at all points of queue including pool entrance and concession stand.
• Locker room occupancy will be limited in order to maintain proper social distancing.

Retail Shops

• Cash wraps, phones, workstations, hard surfaces, handles and frequently touched surfaces to be sanitized at least once per hour and upon a shift change.
• Sanitize handles, knobs and stock room surfaces at least once per hour.
• Signage will be prominently posted in the shop corridor and in select stores reminding guests of maximum occupancies and distancing guidelines.
• Guest occupancy limits will be enforced to allow for appropriate distancing at all retail spaces.

Banquets and Meeting Facilities

• Meeting rooms will be sanitized daily with cleaning products which meet EPA guidelines and are proven effective against viruses, bacteria and other airborne and bloodborne pathogens, with specific emphasis on high-touch surfaces including tables, chairs, door handles, etc.
• All shared equipment and meeting amenities to be sanitized before and after each use, or be single use if not able to be sanitized.
• All linen, including underlays, to be replaced after each use.
• Conference room doors, tables, chairs, light switch and other equipment to be sanitized after each group use.
• For more information regarding meetings and conferences including socially-distanced meeting room floor plans, please call our sales department at 304-243-4060.