About Your Visit

For the best selection of spa services, we recommend booking your appointment at least four weeks in advance. A credit card is required to secure your reservation. Call 304-243-4130 to reserve your luxurious West Spa treatment.

To make the most of your time, please complete the spa intake form ahead of your visit, so you can relax as soon as you arrive.

Please contact us to speak with a spa specialist for more information on our wax policy.

To ensure you have the best experience, please arrive 20 to 30 minutes before your appointment to relax and prepare for your service. Late arrivals may result in a shortened treatment to respect other guests' schedules.

Enjoy complimentary robes, slippers, and lockers during your visit. Our professional staff is trained in proper draping techniques to ensure your comfort and privacy. For the comfort of all, our ladies' and gentlemen's locker rooms are for adult use only. To maintain a peaceful atmosphere, we kindly ask that you turn off your cell phone while in the spa.

Gratuity for individual services is not included in the price and is left to your discretion.

For group packages, an automatic gratuity may be added for your convenience.

Please note that all spa services, packages, and products are non-refundable, non-transferable, and non-exchangeable.

We accept cash, checks, all major credit cards, and Oglebay gift cards. For added convenience, you may also charge your services to your guest room.

For your safety and comfort, please inform us of any medical or physical conditions, such as high blood pressure, heart conditions, allergies, skin conditions, or nail concerns, before booking your spa appointment. If you're expecting, kindly let us know which trimester you'll be in at the time of your service, and consult with your physician beforehand.

West Spa guests are invited to enjoy the Lodge indoor pool, fitness center, and movement studio on the day of their spa treatment.

Please feel free to ask about availability when booking or consult with a spa attendant on the day of your visit.

Explore our signature therapeutic body care and natural organic skin care lines, available for purchase in our spa boutique. All of our products are eco-friendly, paraben-free, and packaged in recyclable materials. Our spa professionals will be happy to offer personalized recommendations after your treatment.

A spa specialist is here to help you and your guests plan a truly memorable day at The West Spa. Celebrate your special occasion while we take care of all the details, so you can relax and unwind.

For groups of four or more, a 22% service charge will be automatically applied.

Kindly let us know at least 24 hours in advance if you need to cancel or reschedule to avoid a full charge for services not rendered.

Gift cards are available in any amount and can be purchased by calling 304-243-4130, or at any Oglebay retail location, including The West Spa.