Spa Tips and Policies ~

Reservations

Book your West Spa appointment at least two weeks in advance to ensure the best selection of spa services and availability. A credit card is required to hold your reservation. Weekday appointment prices are applicable Sunday – Thursday and weekend prices are applicable Friday and Saturday. Call 304-243-4130 for West Spa reservations.

Cancellations

Please call The West Spa at 304-243-4130 at least 24 hours prior to your scheduled appointment time to avoid a cancellation charge of 100% for services not rendered.

Age Requirements

Guests must be at least 18 years of age to receive massages, healing therapies, and body treatments. However, our younger guests may partake in our From Princess to Queen service (ages 8-13), our facial treatments (ages 13-17), and our express relief massages (ages 15-17).

Special Considerations

Please notify The West Spa staff of any medical or physical conditions such as high blood pressure, heart conditions, allergies, skin conditions, or nail fungus, and consult with your physician prior to booking your spa service. If you are pregnant, please let us know which trimester you will be in at the time of your service.

Time of Arrival

It is very important to arrive at least 20 to 30 minutes prior to your appointment to allow ample time to relax and prepare for your spa service. Late arrivals will result in a modified treatment time as not to delay other guests.

Spa Attire

Complimentary use of spa robes, slippers, and lockers are provided to all spa guests. Our professional staff is trained in proper and mandatory draping to ensure your modesty is never compromised. Women’s and men’s locker rooms are for adult use only.

Spa Etiquette

To preserve the peace and tranquility of our guests, we respectfully request that your cell phones are silenced while in The West Spa.

Group Packages

Leave the details to us and celebrate your special occasion with total relaxation at The West Spa. An automatic 18% gratuity will be included for groups of six or more appointments. Call 304-243-4130 to schedule your group package.

Gratuities

Gratuity is not included in the price of your spa service. A customary 20% gratuity may be added at your discretion. For your convenience, an automatic 18% gratuity will be added to groups of six or more.

Payments and Refunds

All spa services, packages, and products are non-refundable, non-transferable, and non-exchangeable. The West Spa accepts cash, checks, all major credit cards, and Oglebay gift cards. For your convenience, spa services may billed to your guest room.

Gift Cards

West Spa gift cards are available in any denomination. Gift cards may be purchased at The West Spa, at the Wilson Lodge front desk, or via phone at 304-243-4130.




Overnight Spa Packages